Louisiana Department of Health & Hospitals | Kathy Kliebert, Secretary

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Statewide Initiatives

211 - Get Connected. Get Answers.

Common Questions - Provider FAQ: Recipient Outreach

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What happens when a patient comes into our office and we find he is not linked to our Health Plan?
How difficult is it be to link a patient not in our Health Plan to our Health Plan?
How does DHH assign Medicaid patients to the Health Plans?
How does DHH handle those patients that have Medicaid as a secondary insurance?
Will the patient be allowed to move from one Health Plan to another?
Do the patient's ID cards look different for each Health Plan?
Do the patient's still have different types of coverage (for example Family Planning, etc)?
What programs are available?
How will Health Plans ensure that their patients use their regular doctor's office when patients may have easy and unregulated access to urgent care clinics?
If my patient lives in one service area but comes to see me in another service area, how can that patient be sure to specify my practice?
Can a recipient choose a specialist as their PCP?
Which Medicaid recipients are excluded from participation in Bayou Health?
Which Medicaid recipients have the option to participate in Bayou Health or remain in Medicaid fee-for-service?
Are there any limits for providers on marketing with a Health Plan?
Why can't expectant mothers choose a pediatrician prior to the baby's birth?