Feedback

Louisiana Department of Health & Hospitals | Kathy Kliebert, Secretary

PrintRSSShareTwitterFacebookWordPressYouTube
Statewide Initiatives



211 - Get Connected. Get Answers.

Support Coordination

Support Coordination (formerly case management) is defined as services provided to Medicaid Eligible recipients to assist them in gaining access to the full range of needed services including medical, social, educational and other support services within the Office for Citizens with Developmental Disabilities (OCDD). This would include the New Opportunities Waiver, Residential Options Waiver, Supports Waiver and Children's Choice Waiver. Support Coordination will develop quality person centered plans, complete necessary tasks to ensure plan approvals and revisions are timely, assist in the development and coordination of community resources, and monitor plan implementation to assure personal outcomes are met.

What to expect from your Support Coordinator

  • Support Coordinator will contact you monthly by phone or face to face.
  • Support Coordinator will meet with you at least four times a year in your home.
  • Support Coordinator should visit you in your home at least once a year without calling first.
  • Support Coordinator will observe your staff in the home or community assisting you with goals outlined in your plan of care.
  • Support Coordinator will review your service provider's book in your home during the face to face meeting.
  • Support Coordinator will meet with your service provider to ensure all services are delivered as outlined in your plan of care.
  • Support Coordinator will meet with you or designated representative to discuss goals and action steps for the new plan of care year.
  • Support Coordinator will provide you with a freedom of choice list to select new service provider in the community upon request by you or designated representative.
  • Support Coordinator will hand deliver or mail a copy of the 90-L form to be completed by your primary physician once a year.
  • Support Coordinator should help you with developing a plan for emergencies.
  • Support Coordinator with assist you with accessing Medicaid/ non-Medicaid services in the community.

At this time, support coordination is limited to individuals receiving home and community-based waiver services.